Delete Your Account

Delete from inside the app (recommended)

The fastest way to permanently delete your account is from the Doppel app on your device:

1. Open the Doppel app and make sure you're signed in.
2. Go to Settings (the gear icon) › Delete account.
3. Read the confirmation dialog, then tap Delete account to confirm.

That's it — the request is sent to our servers immediately and your data is removed as described below.

Can't open the app?

If you no longer have the app installed or can't sign in, email us from the address on your account and we'll process the deletion for you:

support@innoventisinfotech.com — subject line “Delete my account”. Send it from the email you signed up with so we can verify it's really you.

What gets deleted

When your deletion completes, we permanently remove:

• Account data — your email address, display name and avatar (if you signed in with Google), and your internal user ID.
• Your app list — the record of which apps you've added as instances (package names only; we never stored the contents of your instances).
• Rewards & usage records — ad-reward grants and plan-limit state tied to your account.
• Support messages — any feedback or support tickets you sent from inside the app.
• Push tokens — the device tokens used to send you notifications.
• Purchase record — your subscriber entry at our billing processor (RevenueCat) is deleted. Note: your original Google Play purchase receipt is held by Google Play, not us, and is governed by Google's policies.

What we keep, and for how long

• 30-day grace window. After you request deletion, your account is scheduled for permanent removal. For up to 30 days you can cancel the request simply by signing back in. Once the window passes, all account data listed above is permanently deleted.
• Minimal deletion record. We keep a small record (your user ID and the deletion timestamp) for up to 90 days after deletion, solely to meet legal and fraud-prevention obligations. It contains no personal content.
• Legal / financial records. Where the law requires us to retain transaction or tax records, we keep the minimum necessary for the period required by law, then delete it.

Deleting some data without deleting your account

You don't have to delete your whole account to exercise your data rights. Email support@innoventisinfotech.com to request access to, correction of, or deletion of specific personal data we hold about you, and we'll action it. See our Privacy Policy for the full list of rights and how we handle them.